Next Level Services

COMPAREX's service levels guarantee the availability of your IT systems and ensure that COMPAREX - the "Availability Architects" - provides an excellent level of service. COMPAREX is always committed to providing you with the Next Level of service - one step further than you might expect. Our vast experience in mainframe technology and data centres provides a perfect platform for delivering exceptional services. In addition to the statutory WARRANTY, you can also select from three service packages:

• COMPAREX STANDARD
• COMPAREX BUSINESS
• COMPAREX PREMIUM

Each of these benefits from COMPAREX's vast experience in the data centre market and its extensive know-how as a systems integrator in heterogeneous IT environments, thereby ensuring smooth IT operation. COMPAREX's Customer Services consist of the following components

• 24x7 Service Dispatch Center
• Help desk
• 1st Level Support on site
• 2nd Level Support by specialists in our Competence Center and local offices Remote Support

You can also choose other COMPAREX services if you are looking for perfect installation, implementation and project management for your IT solution.

To ensure that we are able to deliver quality service levels and can provide customers with on-the-spot advice, COMPAREX maintains a dense network of sites and service points throughout Germany. This network together with experienced specialists, provides us with the ideal platform for offering you the best possible support at all times - both in Germany and via our European representatives abroad.

COMPAREX in Germany

Nearness to customers - in terms of location, technology and staff - thanks to our comprehensive sales and service organisation